Identity workflows
Structure identity information and verification steps across a customer journey.
PRODUCT SUITE / ENABLE
Build trust into every financial interaction.
Planned identity, risk and fraud-prevention tools for digital finance experiences that require stronger control.
CAPABILITY OVERVIEW
Identity & Fraud Prevention
This planned direction considers where identity-related checks and review decisions would fit within a financial workflow. The scope depends on the use case, information involved and applicable requirements; verification providers and methods have not been confirmed.
Risk signals
Organize relevant signals for review before an interaction proceeds.
Case management
Give teams a clearer operating path for investigation and resolution.
WORKFLOW DESIGN / PLANNING CONSIDERATIONS
Define the review before the result.
An inconclusive check needs a defined path for a person to review the question. Planning should explain what is being checked, which information is relevant and who can decide the next action.
- Starting record
- The business purpose of a check, the information required and the responsible reviewer.
- Review focus
- Defined decision criteria, access to sensitive information and the reason recorded for a decision.
- Open items
- Incomplete information, a result requiring further review and the agreed escalation path.
A question for your team
At which point in your workflow does an unresolved identity question need a human decision?
PRODUCT INQUIRIES
Contact about this capabilityQuestions about Identity & Fraud Prevention?
Discuss this planned capability with our team.
PRODUCT CONCEPT
This page describes Crownstone Capital’s planned technology direction. No financial services are offered through this website.